Shipping will be made to the address specified (KLANG VALLEY AREA ONLY) by Customer on the completed order form.
Bentongchicken.com.my will deliver Customer’s order to the main entrance of the delivery address. At Customer’s request, our driver may carry Customer’s order into the delivery address, for example, to a particular floor in an apartment block or into the kitchen but only if :
a) The driver has the Customer’s permission,
b) The driver believes that it is safe and practical to do as Customer requests,
c) There is no obstacle preventing entrance, for example a locked main door. Bentongchicken.com.my always reserves the right to deliver only to the main entrance of the delivery address.
In an event where Bentongchicken.com.my has been notified to leave your order on your doorstep, Bentongchicken.com.my shall not be liable for any consequential, indirect or special damages or loss of whatever descriptions.
The Bentongchicken.com.my delivery service is available in selected areas. To check whether we deliver in your area, go to our website or contact us at email@example.com to find out where we deliver.
Delivery times will be agreed with the Customer at the time of placing Customer order and booking a delivery slot.
All goods must be received by an adult aged 18 years or over. If the driver has doubt over the age of the person receiving the goods, he is entitled to ask such person to show an identity card to prove his/her age. If the person is shown not to be over 18 and no other person can receive the goods, Bentongchicken.com.my may choose not to hand over the goods and shall not be liable for the costs of redelivery or the cost of replacing the items in the event of damage/ spoilage.
If there is nobody qualified to receive the goods at the agreed time and place specified by the Customer, we will leave notification of attempted delivery and Customer will need to contact customer services to re-arrange delivery.
If Customer requests for redelivery, Bentongchicken.com.my is entitled to charge for providing the service.
Whilst we make every effort to deliver all Customer goods in the agreed time, Bentongchicken.com.my will in no way be liable if it fails to do so in part or in full due to circumstances beyond its control, or if Bentongchicken.com.my chooses to cancel the order and delivery and provide you a suitable refund in credits to the service via app or website only for cost of the products.
Customer agrees that this is a reasonable arrangement and will refrain from making derogatory comments, complaints, public disclosure, or any other actions that would cause the brand to suffer damage to its brand, service offering or otherwise. Bentongchicken.com.my reserves the right to seek punitive damages to any and all individuals and organizations that do so and Customer agrees to and acknowledges that they are informed of this.
If there are any changes in the delivery address / contact details made between submission of order and delivery date, customers are to update Bentongchicken.com.my at least 24 hours prior to delivery.
Should delay of delivery date and time will be required, the order will be subjected to a surcharge of at least RM9 (not including GST/SST or taxes). Requests for a delay in delivery date and time for bulk orders will be subjected to a surcharge of RM30 (not including GST/SST or taxes).
No amendment to an order is allowed once the order is processed. To add items, kindly create a 2nd order within 48 hours prior to delivery and inform us via the web form.